01 — GOOD TO KNOW
Studio policies
Thank you for helping us keep the studio safe and clean. These apply to both locations. If something isn't here, email hello@selformer.com.
02 — BEFORE YOUR FIRST CLASS
Health waiver
Everyone signs a health waiver before their first class. Fill it in on the app or website beforehand, or arrive ten minutes early and complete it at the desk.
Age
You must be 16 or older to use our facilities.
Minors
Anyone aged 16 or 17 can take part, including self-led video room sessions, with a parent or guardian's consent. Before their first visit, the parent or guardian must complete our Minor Participation Waiver and Release, covering assumption of risk, self-led video room use, and emergency medical authorization.
Minors must be dropped off and collected by a parent or guardian who stays reachable throughout, unless agreed in advance. All studio rules and staff instructions apply equally, and we may end a session without refund if they aren't followed.
We don't accept participants under 16, and may decline any minor whose waiver hasn't been completed.
Attire
Socks are required in every class, for hygiene. Grip socks are encouraged and available at the desk.
03 — BOOKING AND CANCELLING
Into Offers
Our intro offers — Open House, Intro Private and Two Weeks Unlimited — are for new clients only, one per person.
If you've trained with us before, or already used an intro offer, they aren't available to you.
Booking
Classes are first come, first served, and open four weeks ahead.
Cancelling
12 hours for group classes and self-service video sessions. 24 hours for private appointments.
Cancel in time and your credit comes back in full. Cancel later and the credit is forfeited, plus a $10 late cancellation fee if you're on a membership or package. If you paid full price, you lose the credit with no additional charge.
Private appointments not cancelled 24 hours ahead are charged in full and aren't refundable.
We can't take cancellations by email, phone or social media.
No-shows
$20 fee for members and package holders. Full-price bookings forfeit the credit. No exceptions, no refunds, no credits.
Arriving late
Late entry isn't permitted for group classes or private video sessions. No exceptions. That's for everyone's safety and out of respect for the instructor and the other people in the room.
If you're at the studio, we may be able to move you to the next class if there's space.
If you know you'll be late, email hello@selformer.com or call 718-593-7498.
Classes are 50 minutes. Please use the five minutes before to get ready and put your belongings away, and the five after to gather your things and sanitise your station.
Waitlist
If a class is full, you can join the waitlist. If a spot opens up, we'll email you, and you can book it.
If you know you can't make it, take yourself off the waitlist in the app so someone else can have the place. Normal cancellation rules apply once you've booked.
Standby
If you're at the studio when a class starts and someone hasn't shown up, you may be able to take their spot. Ask at the desk.
04 — MEMBERSHIPS AND FREEZES
Monthly memberships
Renew automatically until canceled. To cancel, email hello@selformer.com at least five days before your renewal date — not through the app, website, social media or by phone.
Credits don't roll over. Memberships can't be transferred, and can't be paused unless the specific membership policy says otherwise.
Unlimited memberships
All Access — one video class and one group class per day.
On-Demand Video — one video class per day.
Guest Passes
Every monthly membership includes one guest pass a month, subject to availability.
Guests are added based on how full the class is, and paying clients always come first. Guest passes can't be used for our busiest classes or at weekends.
Your guest books through you and can take any group class, video room or self-service station where space allows. Guest passes don't roll over, and each guest needs their own account and signed health waiver before their first visit.
We may change or withdraw the guest pass benefit at any time.
Unlimited memberships
All Access — one video class and one group class per day.
On-Demand Video — one video class per day.
Commitment memberships
Offered at a discount in exchange for staying enrolled for the full term. They can't be canceled, downgraded, or changed before the commitment ends.
​
If we approve an early termination as an exception, we may terminate the membership immediately and forfeit any remaining credits. Those credits won't roll over, transfer, or be redeemable afterwards.
VIP Gold
A limited membership offering one session a day at either studio, capped at twenty members.
Your rate stays fixed and never increases for as long as your membership stays active.
If you cancel, you lose the rate. You can only get it back if VIP Gold becomes available again — either because a spot opens up or because we release more — and you're quick enough to take it.
Standard freeze terms apply: two 30-day freezes per rolling 12 months. VIP Gold isn't transferable, and credits don't roll over.
Who can freeze
Active autopay memberships only: 4 Classes, 8 Classes, 16 Classes, Video Unlimited, All Access Unlimited and VIP Gold.Eligibility and annual limits apply per client, not per membership. Upgrading, downgrading, cancelling or switching doesn't reset your allowance.Not available on class packs, intro offers, promotions, gift cards, private packages, single drop-ins or third-party bookings.
How freezes work
Two freezes of up to 30 consecutive days each, per rolling 12 months. Minimum 14 days. Freeze time can't be split, and unused time doesn't roll over.Request by email at least seven days before your next billing date. Freezes start on your next billing date or the day after — we can't apply them retroactively.Billing pauses, and so does everything else: booking, credits, discounts and perks. You can't attend classes while frozen.Give us a reactivation date when you request it. Billing and access resume automatically on that date.
Freezes and commitments
If your membership has a minimum commitment, freezing extends it by the same number of days. Freeze for 14 days on a three-month commitment and the commitment runs 14 days longer.
A freeze isn't a cancellation. To cancel, email us separately in line with the cancellation policy above.
Memberships can't be frozen retroactively to avoid a renewal, a late cancellation fee, a no-show fee or any other charge.
Medical and pregnancy
Approved outside the standard policy with documentation.
Medical — up to 90 days, once per rolling 12 months, with a dated medical note.
Pregnancy — up to 6 months, once per pregnancy, with documentation.
Both by email, both subject to approval.
05 — IN THE STUDIO
Private room video use
Our private rooms are for use with Selformer video instruction only. Independent, unguided use of the reformer or other equipment isn't allowed, for safety, liability and equipment reasons.
Filming in the private rooms isn't permitted without written permission in advance.
Not following this may result in your access to the private rooms being suspended or removed.
Self-service sessions
We trust you to judge your own health and experience and choose the right level. For beginners we recommend at least two private sessions with an instructor first.
Please don't take a video class if you feel unsafe or unwell. If you're unsure which level suits you, ask a member of staff or email hello@selformer.com.
Filming and photography
No personal, brand or commercial filming or photography anywhere at Selformer without written permission.
No filming during group classes or private video sessions unless the class is marked filming-friendly, or you've been given written permission. Email hello@selformer.com to ask.
Phones
Please keep phone use to a minimum. No speakerphone anywhere in the studio, no exceptions. If you need to make a call, text or step outside.
Pets
Not permitted in either studio, except documented service animals where paperwork has been shown to staff.
Lost property
We do our best to look after your things, but we're not responsible for personal items that are lost or stolen.
06 — HEALTH AND SAFETY
Injury
Our instructors are movement professionals, but not all are medically trained. Please tell your instructor about any injury or condition that might affect your practice.
Instructors may restrict you to a particular class type for safety reasons.
Pregnancy
Please tell your instructor you're pregnant. We recommend booking a private class before joining a video class.
Up to 20 weeks — all video, group and private classes.
After 20 weeks — a doctor's clearance is required, and you can take open-level and all-level classes, private classes and video sessions only. Please don't book advanced or intermediate classes after 20 weeks.
Red light therapy
Selformer offers red light therapy experiences through select Reformer classes, red light panels, red light masks, and Video Room add-ons. By booking or participating in any service that includes red light therapy, clients acknowledge that they are choosing to use red light therapy at their own risk. Clients are responsible for determining whether red light therapy is appropriate for them and should not participate if they have light sensitivity, epilepsy, a history of light-triggered seizures, photosensitivity, eye sensitivity, migraines triggered by light, or any medical condition, medication, or sensitivity that may be affected by light exposure. Red light therapy is not a medical treatment and is not intended to diagnose, treat, cure, or prevent any medical condition. Clients who are pregnant, under medical care, taking medication that may increase light sensitivity, or unsure whether red light therapy is safe for them should consult a medical professional before participating. Selformer is not responsible for any reaction, discomfort, sensitivity, injury, or medical issue that may occur during or after exposure to red light therapy panels, masks, or add-ons.
07 — PAYMENT AND RETURNS
Payment
All sales are final. Bookings aren't refundable.
Cancel before the grace period and the credit returns to your account. Cancel after it and the credit is forfeited, with cancellation or no-show fees on top. If you paid full price, you lose the credit with no additional fee.
All private sessions must be paid in full within 24 hours of the invoice to hold the spot.
Retail returns
Retail purchases are final and not eligible for a cash refund. Exchange or store credit only, and you're responsible for any transaction fees on returns.
We'll issue a refund if there's a payment processing error, or if we process a sale incorrectly.
All return requests in writing to hello@selformer.com within seven days of purchase.
Changes to these policies
We may update our prices, offers, packages, schedule and policies from time to time. Changes take effect when they're published here, except where a specific membership guarantees otherwise.
If a change affects an active membership, we'll email members before it takes effect.
08 — OUR COMMITMENTS
No discrimination
Our priority is creating a safe and welcoming community. Selformer prohibits discrimination or harassment based on race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable law. Each individual in our community has the right to attend class within a space that is inclusive and free from discrimination. This commitment applies to our staff, clients, and guests alike.
No harassment
Selformer has zero tolerance for harassment based on race, colour, religion, creed, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable law.
Harassment means unwelcome conduct, verbal or otherwise, directed at someone because of a protected characteristic, that is hostile or demeaning, interferes with their experience at the studio, or creates an intimidating or offensive environment. That includes slurs, negative stereotyping, threatening or hostile behavior, demeaning jokes, and displaying or circulating material that denigrates a person or group.
Sexual harassment means unwelcome sexual advances, requests for sexual favours, or other conduct of a sexual nature — verbal, visual or physical — where submission is made a condition of something, or where the conduct interferes with someone's experience or creates a hostile environment.
That includes unwelcome advances or propositions, suggestive comments, sexual jokes, crude language or gestures, commentary about someone's body, displaying or sharing obscene material, and unwanted physical contact.
Management will address any violation of this policy.
Complaints
Anyone who feels they've been harassed or discriminated against, or who has witnessed it, should bring the matter to management at hello@selformer.com. Nobody will be retaliated against for making a complaint in good faith or taking part in an investigation. We investigate all allegations promptly and take appropriate action.